Last Updated: April 23, 2026
At Autocoin (www.autocoin.ai), operated by Autocoin LLC (Florida Limited Liability Company L25000545515), we aim to provide a seamless experience with our services. This Refund Policy outlines the conditions under which refunds may be issued.
1. Free Trial
– Autocoin offers a 7-day free trial for new subscribers. A valid payment method (credit or debit card) is required to start the trial.
– During the 7-day trial period, you will not be charged. You may cancel at any time before the trial ends to avoid being billed.
– If you do not cancel before the end of the 7-day trial, your subscription will automatically convert to a paid plan and your payment method will be charged the applicable subscription fee (e.g., $149/month for the monthly plan).
– The trial is available once per user. Creating multiple accounts to obtain additional trials is prohibited.
2. General Refund Policy
– Non-Refundable Services: Due to the nature of cryptocurrency transactions and digital services, most purchases made through Autocoin are final and non-refundable unless otherwise specified.
– Eligible Refunds: Refunds may be considered in the following cases:
– You were charged incorrectly (e.g., duplicate charges or billing errors).
– The service was not provided as described due to an error on our part.
– A technical issue on our end prevented you from accessing the service during a billing period.
– Applicable laws require a refund.
3. Refund Process
– To request a refund, contact us at [email protected] within 7 days of the charge in question.
– Provide your order details, including transaction ID, date, and a description of the issue.
– We will review your request within 5 business days and notify you of the outcome.
– Approved refunds will be processed to the original payment method (where possible) or as a credit to your Autocoin account.
4. Non-Refundable Circumstances
Refunds will not be issued for:
– Changes in cryptocurrency market prices or volatility.
– User errors, such as sending funds to incorrect wallet addresses.
– Failure to cancel a free trial before the billing date.
– Dissatisfaction with trading performance or results, as cryptocurrency trading involves inherent risk and past performance does not guarantee future results.
5. Subscription Services
– You may cancel your subscription at any time by contacting us at [email protected] or through your account dashboard.
– Cancellation takes effect at the end of the current billing period. You will retain access to the service until that date.
– Refunds for subscriptions are subject to the terms above and may be prorated based on usage at our discretion.
– If your subscription was auto-charged after a free trial and you believe you were charged in error, please contact us within 7 days of the charge.
6. Chargebacks
– We encourage you to contact us directly at [email protected] before initiating a chargeback with your bank or payment provider. We are committed to resolving billing issues promptly.
– Filing a chargeback without first contacting us may result in suspension of your account pending investigation.
7. Contact Us
For refund-related inquiries, please contact:
– Email: [email protected]
– Company: Autocoin LLC (Florida Limited Liability Company L25000545515)
– Website: www.autocoin.ai
